Research IT
OVPR IT Services @ UNM 
Empowering UNM’s research community with secure, scalable, and reliable IT solutions.
About OVPR IT
The Office of the Vice President for Research IT (OVPR IT) provides strategic, secure, and scalable information technology services to support the diverse research enterprise at the University of New Mexico. Our mission is to empower faculty, research centers, and administrative units with the tools, infrastructure, and expertise they need to conduct innovative and compliant research.
OVPR IT oversees centralized IT support for Category 3 research centers, coordinates access to research applications and secure data environments, ensures compliance with institutional and federal standards (including HIPAA, FERPA, and NIST), and partners with campus-wide stakeholders to align technology with research goals. Whether it’s managing research computing resources, improving data governance, or assisting with grant workflows, our team is committed to enabling research excellence through technology.
To learn more, visit ovprit.unm.edu or contact us at ovpritsupport@unm.edu.
Resources & Services
IT Onboarding for Research Centers
OVPR IT facilitates centralized onboarding of Category 3 research centers into UNM’s IT environment. This includes:
- Email, VPN, and drive access provisioning
- Secure network configuration and endpoint management
- Support coordination with UNM IT and HSC IT as needed
- Active Directory integration
Research Applications & Coordination
OVPR IT streamlines access to key university systems, including:
- InfoReady, iThenticate, iLab, Streamlyne, and Banner integration
- Qualtrics and REDCap access management
- Coordination of NetID provisioning and role-based access controls
- Guidance for special access cases (e.g., collaborators, temp staff)
Compliance & Security Oversight
We assist centers and faculty with adhering to compliance frameworks required for research, including:
- NIST 800-171 & CMMC assessments
- HIPAA, FERPA, and IRB security alignment
- Security consultation for grant proposals and data use agreements
- Support for Tenable vulnerability scanning and remediation
IT Support & Service Management
We provide direct IT service coordination for supported centers, including:
- Ticket triage and escalation with UNM IT
- Desktop and software troubleshooting
- System access and permissions requests
- Site licensing coordination (e.g., Adobe, SPSS, Microsoft)
Request Support
Ask the Support Desk
For assistance with OVPR IT services and research-related web support, please contact the IT Customer Support Services at ovpritsupport@unm.edu or submit a ticket using the link below. Hours of operation are Monday – Friday, 8:00 a.m. to 5:00 p.m.
Questions on research center websites or OVPR IT systems:
Need Help from UNM IT?
For main campus-wide services such as NetID, Microsoft 365, Wi-Fi, or Banner access, please contact UNM IT directly through their ServiceNow portal at help.unm.edu or call 505-277-5757.
UNM IT Help Desk:
